Refund Policy

LumaGlow™ Refund Policy

Last updated: April 2025

Returns
We want you to be fully satisfied with your purchase from LumaGlow™.
If you are not completely happy with your order, you can request a return within 30 days of receiving your product.

To qualify for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • Proof of purchase (order number or receipt) must be provided.

To start a return, please contact us at tvrindustrie@gmail.com with your order number and reason for return.
Returns sent without first contacting us will not be accepted.

Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method automatically.
Please allow 5–10 business days for the refund to reflect, depending on your bank or credit card issuer.

Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange a product for the same item, email us at tvrindustrie@gmail.com.

Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a defective, damaged, or wrong item, contact us immediately so we can resolve the issue quickly.

Exceptions / Non-Returnable Items
We do not accept returns on:

  • Gift cards

  • Final sale items

  • Downloadable digital products

Shipping costs are non-refundable.

Return Shipping
Customers are responsible for paying return shipping costs unless the return is due to a product defect or error on our part.
We recommend using a trackable shipping method when returning items.
We are not responsible for lost or missing returns.

Contact Information
For any questions about returns, exchanges, or refunds, please contact us at:
tvrindustrie@gmail.com